Refund Policy

At Homnio we want you to be happy with your purchase. This policy applies in addition to — and does not limit — your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded. If a product has a major problem (for example, it is unsafe, significantly different from its description, or will not do what we said it would), you can choose a refund or replacement. For a minor problem, we may choose to repair, replace or refund. Please keep your proof of purchase.

30-day change-of-mind guarantee (our voluntary policy)
On top of your legal rights, we offer a 30-day money-back guarantee for change-of-mind returns. To qualify, the item must be unused and in its original packaging, and you must contact us within 30 days of delivery to arrange the return. For change-of-mind returns you cover the return shipping; the original product cost is refunded once we receive and inspect the item.

Faulty or damaged items
If your item arrives faulty or damaged, contact us at support@homnio.com.au within a reasonable time with your order number and a photo. We will arrange a repair, replacement or refund as required by the ACL, and we will cover return postage for faulty items.

Refunds
Approved refunds are made in Australian Dollars (AUD) to your original payment method. Please allow up to 10 business days after we receive and inspect a return for the refund to be processed; your bank may take additional time to show it.

How to start a return
Email support@homnio.com.au with your order number and reason and we will guide you through the next steps.

Cancellations
To change or cancel an order, contact us within 24 hours of placing it. After that the order may already be processing.