Frequently Asked Questions

Shipping & delivery

How much is shipping?
Shipping is free Australia-wide on every order.

How long will my order take?
Orders are sent with free tracked shipping and typically arrive within 5–12 business days. Some products ship from overseas suppliers, so timing can vary by location.

Can I track my order?
Yes — you'll receive tracking details by email once your order ships.

Returns & guarantee

What is your return policy?
Every order is backed by our 30-day money-back guarantee. If you're not happy, contact us within 30 days for a refund or exchange. See our Refund Policy for full details.

Payments

What payment methods can I use?
We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay through our secure checkout.

Contact

How do I get in touch?
Email us anytime at support@homnio.com.au and we'll be glad to help.