Privacy Policy

This Privacy Policy explains how Homnio (ABN 24 459 458 517) collects, uses, discloses and protects your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

  • Order information: name, email, phone, billing and shipping address, and order details. Payment card details are processed securely by our payment providers — we do not store full card numbers.
  • Device and usage information: IP address, browser, device, and how you interact with the Site, collected via cookies and similar technologies.
  • Customer support information: anything you provide when you contact us.

Why we collect it
To process and ship your orders, provide support, prevent fraud, improve the Site, comply with our legal obligations, and — where you have opted in — send you marketing.

Who we share it with
We share personal information with service providers who help us run the store, including Shopify (e-commerce platform), payment processors, shipping/fulfilment partners, and analytics/advertising providers such as Google and Meta. Some providers may store or process data overseas. We may also disclose information where required by law.

Marketing
With your consent we may send you offers and updates. You can unsubscribe at any time via the link in our emails or by contacting us.

Cookies
We use cookies for site functionality, analytics and advertising. You can manage cookies through your browser settings; disabling them may affect site functionality.

Security and retention
We take reasonable steps to protect your personal information and keep it only as long as needed for the purposes above or as required by law.

Children
The Site is intended for adults. We do not knowingly collect personal information from anyone under 18.

Your rights and how to complain
You can ask to access or correct the personal information we hold about you by emailing support@homnio.com.au. If you have a privacy concern, contact us first; if you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes
We may update this policy from time to time and will post the current version on this page.